Gloucestershire out-of-hours

The Gloucestershire out-of-hours (OOH) service provides advice, information and treatment for NHS patients who become unwell during out-of-hours periods, when their own GP surgery is closed.

How does the OOH service work?

The Gloucestershire OOH service does not offer walk-in appointments. Access to the service is via the national NHS 111 helpline. Calls to NHS 111 are free when calling from a landline or a mobile, and can be accessed 24 hours a day, 365 days a year.

The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to our GP led OOH service. This may result in:

  • further clinical assessment over the phone
  • a face to face appointment to attend a primary care centre to see a clinician
  • a home visit from one of our clinicians
  • referral to an Urgent Treatment Centre (UTC).

When is our OOH service available?

The Gloucestershire out-of-hours service is available Monday to Friday from 6.30pm to 8.00am, and 24 hours at weekends and bank holidays.

How Gloucestershire OOH shares your information

Practice Plus Group retains records about the healthcare and treatment you receive as one of our patients. This helps us to ensure that you get the best possible care from us. We have a legal duty to keep this information confidential and we will only ever use or pass on information about you where there is a genuine need for it.

As an OOH patient we will share details of your consultation with your GP to ensure continuity of care.

We may also share your information for the purposes of ongoing care with other health or social care organisations, for example NHS Trusts, Social Services, GPs, other out-of-hours providers and ambulance services.

If you do not wish for your information to be shared, please speak to the clinician who will note your objections and explain to you the possible consequences of your decision, which could include delays in receiving ongoing care. More information on how we handle your data.